Error: 'Invalid VAR/Server combination' when registering the macOS Agent

Title

Error: 'Invalid VAR/Server combination' when registering the macOS Agent

Description

  • Error: 'Invalid VAR/Server combination'
  • Error when registering the agent

Environment

  • SolarWinds RMM
  • macOS Agent

Solution

  1. Navigate to /usr/local/rmmagent;
    • This is a hidden folder path on some macOS versions, to show hidden folder from terminal, run the command: defaults write com.apple.finder AppleShowAllFiles YES
  2. Delete the pak.xml;
  3. Attempt the Registration process again.
  • If the above steps do not work please try the following:
    1. Navigate to /usr/local/;
    2. Delete the rmmagent folder;
    3. Reboot the device (essential step);
    4. Attempt the Registration process again.
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KB: 000009109
  • Product: Remote Management
  • First Published: Tue Nov 13 14:32:05 GMT 2018
  • Last Modified: Tue Nov 13 14:33:17 GMT 2018
  • Rating: 5.0
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